Refund policy

Because our products are printed and prepared on demand, and contain intellectual property, we do not accept change‑of‑mind returns.

We will always make it right if there is a problem with your order being damaged, defective, or incorrect.

Physical products (The Couples Codex & Check‑In Journal)

If your book arrives damaged, defective, or you receive the wrong item, email us within 30 days of delivery at support@thecouplescodex.com with:

• Your order number
• A short description of the issue
• Clear photos of the problem and the packaging

If we confirm the issue, we will either:

• Send a free replacement copy to the same address, or
• Offer a full refund to your original payment method, at our discretion.

We normally do not require you to return the damaged item; if we do, we will provide instructions. Please do not send anything back without contacting us first.

We do not accept returns or provide refunds for:

• Books that are not damaged or defective
• Normal wear and tear from use
• Orders reported more than 30 days after delivery

Digital products (Fast‑Track Pack and other downloads)

All digital products are non‑refundable once delivered, due to the nature of downloadable content.

If you experience a technical issue accessing your files, email us at support@thecouplescodex.com within 7 days of purchase and we will re‑send your access links or files.

Questions

If you have any questions about this policy, contact us at support@thecouplescodex.com.